My Amazon Problem is Resolved

November 15, 2007

Update: I just got an email from Amazon telling me the problem was resolved. Here's what it said: "Thank you for writing to Amazon.com with your concern. I'm sorry for the difficulty you experienced using our web site. The issue causing this problem has now been resolved, and you should be able to create Tags. We appreciate your patience. Thanks again for your contributions to the Amazon.com community."

I also went to some of the other well known breastfeeding books on Amazon and created similar tags for those books. This should help new moms find the resources they need.

Now to the original post:
Sometimes it pays to be a nudge. For weeks I've been pestering Amazon about the fact that their site would not let me create a "tag" for my book that said "breastfeeding." The problem is now fixed.

I went onto the Amazon page that sells my book Mama Knows Breast today, and tried one last time to create the tag. And lo and behold it worked! I had no idea it was fixed. I was actually still waiting for a response from customer service.

So Amazon, kudos to you for realizing breastfeeding is not a dirty word. But please, get your customer service department to shape up. I was one step away from writing you a nasty-gram. Then you would have seen the true nudge come out.

November 15, 2007 08:50 PM · Link · Amazon ~ Internet ~ Mama Knows Breast book

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Good job, Mama.

Posted by: Bryan | November 15, 2007 11:28 PM

That's great news! Not only for you but for mothers who will be searching for supportive books on the topic. Great job!!!

Posted by: Jenna | November 16, 2007 10:56 AM

Well done you! It's quite shocking really that a big company like Amazon are actually so backward about such an important issue... Hope it helps you get many more buyers for your fantastic book :)

Posted by: Sinead@BreastFeedingMums | November 16, 2007 11:31 AM

Glad you got that resolved! Hopefully it will help breastfeeding mothers have an easier time finding appropriate breastfeeding resources on Amazon (which you'd think is what Amazon would want too!)

Posted by: Angela | November 16, 2007 12:41 PM

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« Previous · Main · Next » My Amazon Problem is Resolved November 15, 2007 Update: I just got an email from Amazon telling me the problem was resolved. Here's what it said: "Thank you for writing to Amazon.com with your concern. I'm sorry for the difficulty you experienced using our web site. The issue causing this problem has now been resolved, and you should be able to create Tags. We appreciate your patience. Thanks again for your contributions to the Amazon.com community." I also went to some of the other well known breastfeeding books on Amazon and created similar tags for those books. This should help new moms find the resources they need. Now to the original post: Sometimes it pays to be a nudge. For weeks I've been pestering Amazon about the fact that their site would not let me create a "tag" for my book that said "breastfeeding." The problem is now fixed. I went onto the Amazon page that sells my book Mama Knows Breast today, and tried one last time to create the tag. And lo and behold it worked! I had no idea it was fixed. I was actually still waiting for a response from customer service. So Amazon, kudos to you for realizing breastfeeding is not a dirty word. But please, get your customer service department to shape up. I was one step away from writing you a nasty-gram. Then you would have seen the true nudge come out. November 15, 2007 08:50 PM · Link · Amazon ~ Internet ~ Mama Knows Breast book TrackBack TrackBack URL for this entry: http://mamaknowsbreast.com/mt/pings.cgi/283 Comments Good job, Mama. Posted by: Bryan \| November 15, 2007 11:28 PM That's great news! Not only for you but for mothers who will be searching for supportive books on the topic. Great job!!! Posted by: Jenna \| November 16, 2007 10:56 AM Well done you! It's quite shocking really that a big company like Amazon are actually so backward about such an important issue... Hope it helps you get many more buyers for your fantastic book :) Posted by: Sinead@BreastFeedingMums \| November 16, 2007 11:31 AM Glad you got that resolved! Hopefully it will help breastfeeding mothers have an easier time finding appropriate breastfeeding resources on Amazon (which you'd think is what Amazon would want too!) Posted by: Angela \| November 16, 2007 12:41 PM Post a comment (If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.) Name: Email Address: URL: Remember personal info? Comments: (you may use HTML tags for style)	ORDER FROM AMAZON ORDER FROM BARNES & NOBLE WATCH A VIDEO INTERVIEW OF ANDI TALKING ABOUT WRITING "MAMA KNOWS BREAST" Watch Andi on The NBC NIGHTLY NEWS: Click here. Watch Andi on THE TODAY SHOW: Click here. BUY T-SHIRTS, BIBS AND ONESIES AT MY STORE follow AndiSilverman at http://twitter.com THEMOMSWORLD.COM
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